We take the privacy of every player seriously. This policy explains exactly what personal information we collect, how we use it, who we share it with and how you can manage or request deletion of your data at any point.
The key points of our Privacy Policy before you read the full document below.
We only collect information that is genuinely necessary — your registration details, payment records and platform activity. We do not ask for information we do not need.
We do not sell, rent or trade your personal information to third-party marketing companies under any circumstances. Your data is used to run your account — full stop.
All personal data is stored using encrypted storage and secure access controls. Payment data processed through JazzCash, Easypaisa and Raast is handled by those providers under their own security standards.
You can request access to your personal data, ask us to correct inaccuracies or request deletion of your account and associated data by contacting our support team at any time.
We use essential cookies to keep your session active and functional cookies to remember your preferences. We do not use third-party advertising cookies that track you across other websites.
If you opted in to receive promotional emails or SMS updates, you can opt out at any time from your account settings or by contacting support. Opting out does not affect your ability to use the platform.
PAK365 APK ("we", "us", "the Platform") is an online gaming and sports betting platform built for players in Pakistan. We understand that handing over personal information when you register for any online service is a matter of trust, and we take that responsibility seriously.
This Privacy Policy explains what personal data we collect from you, why we collect it, how long we keep it, who — if anyone — we share it with, and what rights you have over your own information. We have written this policy in plain, straightforward English so that it is genuinely useful rather than something you skip past.
If anything in this policy is unclear, you are welcome to contact our support team for clarification before completing your registration or making a deposit. You should not have to guess what happens to your data.
The information we collect falls into three broad categories: information you provide directly, information generated by your use of the platform, and technical information collected automatically.
The table below summarises the main purposes for which we use your personal data and the type of data involved in each case.
| Purpose | Data Used |
|---|---|
| Creating and managing your account | Name, date of birth, email, mobile number |
| Processing deposits and withdrawals in PKR | Payment method details, transaction records |
| Identity and age verification (KYC) | CNIC or identity document, date of birth |
| Fraud detection and account security | IP address, device data, transaction patterns |
| Providing customer support | Account details, support chat history |
| Sending promotional communications (where opted in) | Email address, mobile number |
| Responsible gaming monitoring and interventions | Gaming activity, deposit amounts, session data |
| Improving platform performance and user experience | Navigation data, device type, session logs |
| Legal and regulatory compliance | Identity records, transaction history |
We do not use your data for automated decision-making that produces legal or similarly significant effects without human oversight. Where our systems flag an account for review — for example, due to unusual transaction patterns — a human team member reviews the case before any action is taken.
We process your personal data on the following legal bases:
We do not sell your personal data. We do not share it with advertisers. In specific, limited situations we do share data with trusted third parties where it is necessary to operate the platform or comply with legal requirements. These situations are set out below.
When you make a deposit or withdrawal, we share the minimum necessary information with the relevant payment provider — JazzCash, Easypaisa, Raast or your bank — to process the transaction. These providers operate under their own privacy policies and security standards.
Games available in the PAK365 APK lobby are supplied by third-party game providers. When you launch a game, a session token is shared with the provider so that the game can load correctly and results can be recorded. No additional personal data beyond the session token is shared unless specifically required to resolve a disputed game round.
Where KYC verification is required before processing a withdrawal, your identity document details may be shared with a third-party verification service. This is done solely for the purpose of confirming your identity and age.
We may disclose personal data to law enforcement, regulatory authorities or other government bodies where we are legally required to do so — for example, in response to a valid court order or as part of an anti-fraud investigation. We will not disclose more data than is legally required in such cases.
We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal and operational obligations. The specific retention periods that apply are as follows:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.
Protecting the data you entrust to us is a core part of how we operate. The security measures we have in place include:
No online system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information in a material way, we will notify affected users promptly and take immediate steps to contain and remedy the situation.
Your own password hygiene matters too. Use a strong, unique password for your PAK365 APK account, do not reuse it across other websites, and enable two-factor authentication from your account security settings if you have not already done so.
Cookies are small text files stored on your device by your browser when you visit a website. PAK365 APK uses cookies in the following categories:
| Cookie Type | Purpose | Can You Disable? |
|---|---|---|
| Essential | Keeps your login session active; prevents you from being logged out mid-game | No — platform will not function correctly without these |
| Functional | Remembers your preferred language, theme or game lobby view | Yes — disabling affects convenience but not core functionality |
| Analytics | Helps us understand which pages and features are most used so we can improve them | Yes — opt out via your account settings |
We do not use third-party advertising cookies or cross-site tracking cookies. The cookies we set are limited to the pak365apk.net domain and are not shared with or readable by external advertising networks.
You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies will prevent certain platform features — including staying logged in — from working correctly.
PAK365 APK is strictly an adult platform. You must be 18 years of age or older to register and use the platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a registered account belongs to a person under 18, the account will be closed immediately and all associated data will be deleted.
If you are a parent or guardian and believe that a minor may have registered on the platform, please contact support immediately with the relevant account details so that we can investigate and take appropriate action without delay.
You have the following rights over your personal data held by PAK365 APK. To exercise any of these rights, contact the support team with your request and your registered email address or mobile number for identity verification purposes.
Contact support any time to exercise any of the rights below.
You can request a copy of all personal data we hold about you. We will provide it in a readable format within a reasonable timeframe after verifying your identity.
If any of the personal information we hold about you is inaccurate or out of date — your name, mobile number or address for example — you can ask us to correct it.
You can request that we delete your account and associated personal data. Deletion may be limited where we have a legal obligation to retain certain records, such as transaction history.
In certain circumstances you can ask us to stop actively processing your data while keeping it stored — for example, while a dispute about its accuracy is being resolved.
You can ask us to provide your personal data in a structured, commonly used format so that you can transfer it to another service if you choose to do so.
Where we process your data based on your consent — such as sending promotional SMS or email — you can withdraw that consent at any time. Withdrawal does not affect your account access.
We may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable laws or in the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. Where changes are significant, we may also notify registered players via their registered email address or through an in-platform notification.
We encourage you to review this policy periodically. Continued use of PAK365 APK after any update has been published constitutes acceptance of the revised policy. If you have concerns about any change, contact support before continuing to use the platform.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how we handle your personal information, please reach out to our support team. We are available 24 hours a day, seven days a week.
You can contact us through the live chat feature on the platform, or by writing to us at the address below. Please use the secure in-platform support channel for any messages that include personal account details or payment information.
We aim to respond to all privacy-related requests within five business days. For straightforward requests such as updating contact details, the turnaround is typically much faster through the in-platform support chat.
Also see our Responsible Gaming page for information about deposit limits, loss limits and self-exclusion tools, and our Terms and Conditions for the full platform usage agreement.